Released on: April 8, 2008, 5:39 am

Press Release Author: Drishti-Soft Solutions

Industry:

Press Release Summary: Launches an online customer portal as part of a constant
endeavor to offer unstinted levels of support and services to its customers.
Provides its customers with instant access to service details and live support
statistics.

Press Release Body: Drishti, a leading provider of Contact Center Software and
Enterprise Communications Applications recently announced the launch of an online
Customer Portal that will enable customers to initiate multi-channel contact with
DaSH (DACXT Support Helpdesk) and provide them with instant access to service
details as well as live support statistics. The initiative is an endeavor to provide
the highest levels of support and services to Drishti's customers. The URL can be
found at www.dacx.net.

The driving forces behind this platform is easy management, faster resolution of
issues, better tracking, high responsiveness and transparency for clients. The web
portal not only allows easy access to DTS (Drishti Ticketing System), but also
provides important updates and services related information.

Ankur Sharma, marketing manager at Drishti, says, "This is an endeavor on our part
to take our customer focus a step further. With a robust ticketing system already in
place, we are looking at innovative future enhancements to connect better with our
customers. We truly believe that this system is the first of its kind and will bring
us closer to our valuable customers. Some of the other enhancements in the near
future would be creation of an FAQ area covering 80% of the issues usually faced by
customers, thereby ensuring swift access to routine information." He sums up, "Our
most prominent focus is the business continuity of our esteemed clients who regard
us as their technology partners."

Once a user has logged in, he/she can create new tickets, or check the status of
tickets generated depending on his/her privileges. For instance, an IT head may see
all tickets generated by various users under him, and track resolution time,
concerned resource, escalations, estimated resolution time, etc.

All active customers shall be issued a username and password, and can create
sub-users for their organization. Customers can also avail real-time chat facility
where a dedicated engineer will be tending to their immediate concerns.

Apart from the DTS area, the portal also contains a feedback form in which customers
can rate the service quality. Specific areas of concerns will be given better
attention as the support process is constantly enhanced with a customer-centric
view.

Another future addition would be a "User Arena" where agents or users will have
access to different resources. According to Nayan Jain, CTO, "Our primary focus is
to make DACXT easier to use for agents and supervisors. We will be working on
usability, training modules and proper training for DACXT users, so that the
learning curve is really small for our users, and they can start working more
efficiently from day one. We also wish to make them aware of new features that they
may use to enhance their performance & productivity."

About Drishti
Drishti is a leading provider of Contact Center & Enterprise Communications
Solutions. Its award-winning flagship offering - DACXT Contact Center Suite has been
a huge success in India and Philippines and has become the leader in the Small and
Medium Enterprises (SME) segment in India. Drishti is currently building
Communications technologies for the upcoming next-generations Enterprises,
empowering them to manage their needs to dynamically manage Business Processes,
Interactions, Workforce and Service Levels on emerging Unified Communications (IP
Telephony, Unified Messaging, Conferencing, Presence Management, and Application
Collaboration).

With strength of over 150 clients, Drishti serves across various verticals such as
Telecom, Technology, Financial Services, Outsourcing, Market Research, Directory
Services and Travel & Hospitality.

Distributed across five offices in two countries, Drishti's expert workforce
comprises of more than 70 individuals across R&D, Sales & Marketing, Engineer and
Support units.


Web Site: http://www.drishti-soft.com

Contact Details: SCO 36, Sector 31, Gurgaon - 122001, Haryana, INDIA
Ph: +91-124-4771000
Fax: +91-124-4039120
Email: pr@drishti-soft.com